Refund Policy

  1. Estimates & Deposits

• A deposit of 50% may be required before work begins.

• Deposits secure scheduling and material orders.

• Deposits are non-refundable once materials are ordered or work has begun.

 
   2. Cancellations

       Before Work Begins:

• If a customer cancels 72 hours before the scheduled start date:

  • Deposit is 75% refundable.

• If cancelled less than 24 hours before start:

  • A $150 cancellation fee may apply.

    After Work Has Begun:

• No refunds once significant work has started.

• Partial refunds may be offered for unused materials or incomplete services if agreed in writing.

 
   3. Scope Changes

• Any changes to the original service (expanded area, added features) must be documented in a change order.

• Additional charges or credits will apply based on the change.

 
   4. Unsatisfactory Work

 If the customer is unhappy with completed work:

• They must notify the company within 7 days of completion.

• The company will inspect and correct issues in a timely manner at no extra charge if due to workmanship, not misuse or natural causes.

• Refunds for services already performed are rare and only given at the company’s discretion.

 
   5. Weather & Uncontrollable Conditions

• Delays due to weather, natural disasters, or supply issues do not qualify for refunds.

• The company will work with customers to reschedule services.

 
   6. Material Returns

• Refunds for materials returned to suppliers depend on the supplier’s return policy.

• Any restocking fees or non-returnable costs may be deducted from the refund.

 
   7. Final Billing

• An invoice will be issued upon job completion.

• Payments not received within 10 days may accrue late fees.